No.1 ORDERING FAQS
Welcome to our Help Center! We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.
2. Is there any MOQ for order?
No MOQ limited for shopping as we set up the price depends on Quantity.the more you buy,the price will be more cheaper.
3.How to Quick Shopping?
Browser all produts in category page nor in product page,you will see the Quick View button and click for quick shopping.
4.How do I check my order status or view my order?
You will be able to check the status and details of your current and previous orders by visiting My Account > Orders after you log in or input your order number in Home page left side bar without log in.you will get a E-mail doe tracking.
5.I’m having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at firstname.lastname@example.org.
6.Can I change my order?
No, we currently do not allow you to make changes once an order has been placed at customer side,we suggest you contact us to confirm if it's possible do it or make a new order directly.we will ship all your latest orders together.
7.Can I cancel my order?
You may cancel your order before payment by posting comments on contacting Our Sales Team at email@example.com Live Support. Otherwise, if you do not make a payment within 48 hours, we will automatically change your order status to “Canceled”.
8.Why was my order canceled?
We require a payment within 48 hours of placing an order. Our system will automatically cancel your order if a payment was not received within two day.
NO.2 PRICING & PAYMENT FAQS
1.What methods of payment are accepted?
We currently accept PayPal / Western Union as methods of payment. We are working towards accepting credit card payments directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.
2.How do I pay using PayPal?
Once you have submitted your order, you will be taken directly to the PayPal website where you can sign in and make a payment for your order through PayPal. Please note you have a 48 hour window where you must complete this process. Alternatively, you can also navigate to My Account > Orders, click on your order and make your payment.
3.How do I know my payment has been successful?
Once you have paid for your order through PayPal, a notification email will be sent to confirm your successful payment.
4.How do I use a coupon?
If you have a Gift Certificate, you are able to use it when completing your order. Once you have entered your Gift Certificate code, click ‘Check’ to validate the code you have entered is correct. The coupon discount amount should be applied to your order once validated in our system. Please note: you may only use one coupon per order.
NO.3 CUSTOMS CLEARANCE & IMPORT DUTY
Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability.
All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered.
SUNSHINE TOOLS shall not be responsible for any shipping or customs delay since this is outside our control.
Please note that sometimes shipping to remote destinations requires more time and extra fees due to international logistic policies. This additional delivery fee is required by logistic companies and must be borne by the receiver. We are not responsible for non-delivery caused by that client don’t provide enough information when making order.
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